Orders + Shipping


SHIPPING POLICIES

Shelia Bayes Fine Jewelers has partnered with Gem + Jewel to ensure your online shopping experience is smooth and seamless. With FedEx as our preferred carrier, we offer FREE ground shipping on all domestic orders exceeding $100.

Because we make most items to order, time from order to delivery will vary depending on the item ordered. All orders are shipped via FedEx and are scheduled to arrive on or before the expected delivery date shown in the order confirmation. Some orders may arrive earlier than the expected delivery date if they are ready. You will receive an email confirmation once your order ships.


For your protection, Gem + Jewel always:

  • Insures and registers all items for their full value.
  • Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. box addresses.
  • Requires an adult to sign for the delivery for orders over $250.


SPECIAL DELIVERY

At Gem + Jewel, we have shared in the unforgettable memories of thousands of our customers, and we understand that jewelry is often given for special occasions. Gem + Jewel is delighted to help you with a special anniversary or last-minute birthday gift which requires special delivery. Please call customer service at 888-521-GEMS, or email service@gemandjewel.com. Depending upon your requirements, these options may include additional charges.

If your Gem + Jewel purchase is a gift, you may ship directly to an alternate address at no additional charge.

For any assistance please call 888-521-GEMS, Monday through Friday, 9am to 5pm EST or email service@gemandjewel.com



EXPRESS DELIVERY

We have two express delivery options available at an additional charge. TWO DAY generally arrives two business days after shipping if ordered by 3PM EST Monday through Friday. NEXT DAY should arrive the next business day if ordered by 3PM EST Monday through Friday.

Please note: TWO DAY or NEXT DAY express orders placed on Fridays after 3PM EST, Saturday or Sunday will be processed the following business day.

For items that are personalized with engraving or monogramming, please allow an additional 1-2 business days for delivery. Delivery times may vary based upon the carrier as well as the time of year.



INTERNATIONAL DELIVERY

Gem + Jewel delivers only to destinations within the United States, so we are unable to handle international orders at this time.



RETURNS

Should you not be completely satisfied with your purchase, items may be returned or exchanged within 30 days from the date they were shipped. To guarantee a pleasurable experience, we also offer complimentary return shipping. Log into your Gem + Jewel account for access to your prepaid shipping label. Please note all returns must arrive in their original, unworn condition and include all original packaging and documentation.

If you have any questions regarding shipping or returns, please contact us at 888-521-GEMS or service@gemandjewel.com



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